*** NO REFUNDS OR EXCHANGES - ALL SALES ARE FINAL *** We guarantee our jewelry to be free of manufacturer defect and insure all shipments against damage or breakage. We'll promptly replace anything that's defective, damaged, or incorrect in size or style due to any error on our part. Any replacements will be the exact same as originally purchased. No substitutions. We must be notified of any problem by phone or email within 48 hours of receipt.